As a recurring client, you have a specific rate depending on how often we clean your home. We also try to allocate a dedicated person or team to clean your home, and any scheduling changes may disrupt their entire day’s schedule and compensation.
If you are a weekly client and would like to skip the week of your scheduled service, your next scheduled cleaning will be at the Bi-Weekly rate, which is 10% more than your weekly rate.
If you are a bi-weekly client, your next cleaning will be charged at a 4-week/monthly rate, or 20% more than your bi-weekly rate.
If you are a 4-week/monthly client, your next cleaning will be charged at a 30% increase rate.
After that, your recurring services will go back to your original rate (depending on how many weeks you skip). We must adhere strictly to this policy to prevent lost wages for your Cleaning Technician(s).
We understand that sometimes unexpected things come up, and you might need to make changes to your cleaning schedule. However, we kindly ask that you notify us by 10:00 am the business day before your scheduled cleaning if any changes need to be made.
Note: During the holiday season of Thanksgiving and Christmas, we kindly request that you notify us 7 business days before your cleaning for any changes, as this is a very busy time of year.
Since we have already arranged for a technician to be available and have reserved time on our schedule specifically for you, which cannot be allocated to another job at short notice, we will need to charge $50 for any last-minute schedule changes. This fee helps us maintain fairness and compensate our dedicated employees.
In the spirit of fairness, this fee works both ways. If we have to cancel or reschedule your service and are unable to provide an alternative time or technician on the same day, we will reduce your next cleaning by $50. Please note that the only exception to this policy is circumstances beyond our control, such as unsafe weather conditions impeding travel.
- You may opt to provide a key or code. We strongly encourage our recurring clients to supply us with a key for entry. All keys are coded with a number, and your name and address remain private. They are stored in a locked safe, and your cleaning technician only has access when you are on their schedule for the week. A checklist system is in place to ensure the safe handling of all keys.
- You may opt to be home the day and time of your cleaning to allow your technician inside.
Note: If you choose to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaning technician(s) to enter the home, you release SET Cleaning of any damages or theft to your home.
- We have tested our products to make sure they provide quality results.
- Our employees are trained in their proper use.
- To free you from having to keep track of what we need before your scheduled cleaning day.